First of all, if you're on the Returns and Refunds page, most likely you have ordered a product from us. With that being said, we owe you a huge "Thank You"! Nothing makes us happier then knowing you have an issue you need a solution to, and you chose to use our product's. Our promise to you is to deliver amazing products along with customer service and rest assured, make right any hiccup's along the way
Was the product not exactly what you thought it was going to be?
Was the piece of clothing to big or too small?
Was the product defective or broken?
Regardless of the reason, we stand behind our products and offer a 30 Day money back guarantee
Here are some things to think about when needing a return:
If you believe your package was damaged in shipping, please contact us within 3 days after delivery and we will work with you to resolve the issue. Shipping damages will require pictures of the product and the shipping box
If any of your items are defective, or damaged during shipping, you will be sent a prepaid shipping label. As soon as we receive your item back we will inspect and get a new one on its way within two business days. In all other cases, buyer is responsible for return shipping and the charges will be deducted from the refund
We will email you with the status of your return, let you know when we received the item and either refund your payment or ship out the new product
For items needing to be returned for a refund, once we receive and inspect the product we will issue a refund via the method the product was purchased with, and send you a confirmation email. Please allow up to four weeks from the time you ship the package for the refund to enter your account, although its usually much quicker
We have a few sanitary products we can not accept returns on unless they are defective or broken:
We do not accept any returns after 30 days from the order arrival date
If any of these requirements aren't met, we have the option to refuse the shipment and the product will be sent back to the return address